Frequently Asked Questions

Terraza Hotels is a collection of hotels and holiday apartments on Spain’s Costa Brava that focuses on Mediterranean essence, comfort, and personalized service.

The group has establishments in Roses, Figueres, and Castelló d'Empúries on the Costa Brava.

The portfolio includes the four-star seaside Terraza Hotel & Spa and the Mediterranean-inspired 1935 Hotel & Apartments, both in Roses.

Guests can choose Apartments Figueres, Apartments Roses, or Apartments Castelló d'Empúries, each managed by Terraza Hotels.

This Roses hotel features a panoramic spa, exceptional local gastronomy, and warm, personalized attention.

It provides a spa, sauna, and pool, creating a setting designed for total relaxation just steps from the beach.

These units place you in the city of Salvador Dalí, making them a convenient base for exploring the heart of the Costa Brava.

Apartments Roses are modern and cozy, offering on-site parking and private terraces.

They are set in a medieval town close to the Aiguamolls de l’Empordà Natural Park and the nearby Costa Brava beaches.

Yes. Terraza Hotels highlights signature cuisine prepared with local ingredients, providing a unique culinary experience by the sea.

Well-being is central to the brand; guests can relax in spaces designed for rest and request personalized treatments at the spa facilities.

The Costa Brava setting is ideal for adventures in nature, and Terraza Hotels promotes a variety of outdoor activities for sport enthusiasts.

Bookings can be made directly through the 'Book now' button or the online booking section on the Terraza Hotels website.

Yes. An 'Offers and Packages' section on the website lists curated deals and themed getaways.

Gift vouchers branded as 'Terraza moments' are available, allowing you to choose experiences that delight friends or family.

The site is available in English, Spanish, French, German, and Catalan.

Recent posts feature the Natural Park of Aiguamolls de l’Empordà, the most beautiful medieval villages of Empordà, and Cap de Creus.

You can subscribe to the newsletter to receive the best offers, exclusive experiences, and the latest updates before anyone else.

Each property is designed to suit different travel styles, from relaxation-focused spa stays to family holidays and nature-oriented adventures.

The combination of Mediterranean design, panoramic wellness areas, locally sourced gastronomy, and attentive personalized service creates a distinctive all-round guest experience.

Yes. The website announces that new apartments in Castelló d'Empúries are coming soon.

Yes. Terraza Hotels provides an online "Check In" section on its website that allows guests to complete the check-in process prior to arrival.

Yes. The Terraza Hotels website includes a dedicated "My reservation" section where guests can review or manage the details of an existing booking.

Both Terraza Hotel & Spa and 1935 Hotel & Apartments in Roses include dedicated spa areas. Terraza Hotel & Spa offers a panoramic spa, while 1935 Hotel & Apartments provides a spa with sauna and pool for guest relaxation.

In Roses you can choose the seaside Terraza Hotel & Spa, the Mediterranean-inspired 1935 Hotel & Apartments, and the modern Apartments Roses that feature on-site parking and private terraces.

A dedicated "Contact" section is available on the Terraza Hotels website where guests can submit questions or requests directly to the team.

Yes. On the Hotels & Apartments page you can choose filters such as "ALL," "HOTELS," "APARTMENTS," and the location tag "ROSES" to view only the categories that interest you.

Terraza Hotels offers Apartments Figueres in the city of Salvador Dalí, providing a convenient base for exploring the heart of the Costa Brava.

Apartments Castelló d'Empúries are managed by Terraza Hotels and are set in a medieval town close to the Aiguamolls de l’Empordà Natural Park and nearby beaches.

1935 Hotel & Apartments in Roses features a pool for guest relaxation. The knowledge base does not mention pools at the other properties.

Yes. Apartments Roses include modern units with on-site parking available for guests.

Terraza Hotel & Spa is a seaside hotel, and 1935 Hotel & Apartments is situated just steps from the beach, offering quick coastal access.

Terraza Hotel & Spa is classified as a four-star hotel.

1935 Hotel & Apartments is presented as a Mediterranean-inspired boutique hotel located just steps from the beach.

Yes. Terraza Hotels invites guests to follow its Instagram account @hotelterraza for inspiration, updates, and photos from the Costa Brava properties.

The website showcases four pillars—Gastronomy, Well-being, Sport, and Gift—allowing visitors to focus on local cuisine, spa relaxation, outdoor activities, or purchasing special gift moments.

A dedicated "Sustainability" section on the Terraza Hotels website provides information about the group’s environmental and social commitments.

The Terraza Hotels website features a dedicated "About Us" section where you can read detailed information about the Terraza Group, its values, and its approach to hospitality.

Apartments Roses provide modern units with private terraces for guests. The knowledge base does not mention private terraces at the other properties.

1935 Hotel & Apartments in Roses features a spa area that includes a sauna for guest relaxation.

Terraza Hotel & Spa in Roses boasts a panoramic spa overlooking the Mediterranean Sea.

The homepage highlights a "Sant Jordi romantic getaways" offer, inviting guests to enjoy a special romantic stay on the Costa Brava.

The homepage specifies that the Sant Jordi romantic getaways offer is valid for stays between 23 and 30 April.

Terraza Hotels manages five accommodations in total: two hotels in Roses—Terraza Hotel & Spa and 1935 Hotel & Apartments—plus three apartment complexes located in Roses, Figueres, and Castelló d'Empúries.

Apartments Castelló d'Empúries sit in a medieval town near the Aiguamolls de l’Empordà Natural Park and the Costa Brava beaches.

Hotel Spa Terraza in Roses provides two dining options, room service, a panoramic spa with hydrotherapy and massage circuits, a heated pool, fitness room, meeting rooms, city bikes and electric mountain bikes, outdoor parking, an indoor garage with electric-vehicle charging stations, dedicated MICE services, and the tailored “Terraza Experience.”

Yes. Access to the spa and any of its services or treatments requires an advance reservation, which can be made by email, phone, or directly at the spa desk during opening hours.

Yes. The panoramic spa welcomes external clients in addition to hotel guests, with access offered at a special rate for in-house guests.

The spa features a hydro-massage swan pool, jacuzzi, Finnish sauna, steam sauna, ice fountain, bitermic showers, and a massage and beauty area equipped with advanced cosmetic brands.

Yes. For stays booked through the official website, the first access to the spa’s water circuit is free of charge with a prior reservation; additional visits cost €15 per person per hour, and external guests pay €30 per person per hour.

Spa appointments must be cancelled at least 24 hours in advance; otherwise, the full amount (100 %) of the service will be charged.

The group undertakes water-saving actions, efficient waste management, emission reduction, responsible product use, landscape integration, and promotes local and seasonal consumption as part of its sustainability commitment.

Yes. Hotel Spa Terraza is pet-friendly and allows pets in guest rooms for an additional charge of €20 per day. Pets are welcome throughout the hotel grounds except inside the restaurants.

Yes. Hotel Spa Terraza offers complimentary luggage storage at the reception desk both before you receive your room and after you have checked out.

The spa operates daily from 11:00 AM to 3:00 PM and from 4:00 PM to 8:00 PM. The gym is accessible at any time with your room key card.

Yes. Baby cots can be provided upon prior request during booking and are subject to availability.

Yes. Access to the spa is restricted to guests aged 16 years and older.

Check-in begins at 16:00 (4:00 PM) and check-out is required by 12:00 PM. If the room is ready earlier than 16:00, an early check-in may be offered.

Guests may check in between 4:00 PM and 9:00 PM, and check-out is possible until 12:00 PM. Early arrivals can be accommodated if the apartment or room is already prepared.

For arrivals 4–16 Apr 2025 and from 21 Sep 2025 onward, changes or cancellations are free up to 24 h before arrival. For stays 17 Apr–26 Jun 2025, the free window is 48 h; for 27 Jun–20 Sep 2025 it is 72 h. Non-refundable rates cannot be changed or cancelled.

Stays 4–16 Apr 2025 and from 21 Sep 2025 onward may be cancelled or modified free of charge up to 24 h before arrival. For 17 Apr–26 Jun 2025 the limit is 48 h, and for 27 Jun–20 Sep 2025 it is 72 h. Non-refundable bookings do not allow changes or cancellations once confirmed.

Apartments Roses: Av. Salatar 16, Roses – Tel. +34 972 45 99 60 – info@apartamentsterraza.com. Apartments Figueres: C/ Concòrdia 8, Figueres – Tel. +34 972 50 54 87 – info@apartamentsterraza.com. Apartments Castelló d’Empúries: C/ Portal de la Mercè 13 – Tel. +34 972 50 54 87 – info@apartamentsterraza.com.

Beyond its spa, sauna, and pool, 1935 Hotel & Apartments offers room service, complimentary city and electric mountain bikes, outdoor parking with electric car chargers, meeting and event rooms equipped with an integrated sound system, and dedicated MICE assistance for business clients.

No. Pets are not permitted in either the rooms or the apartments at 1935 Hotel & Apartments.

Yes. All four apartments at 1935 Hotel & Apartments include a daily cleaning service so you can fully relax during your stay.

Hotel Spa Terraza provides indoor garage charging stations, while 1935 Hotel & Apartments offers outdoor parking equipped with electric car chargers for guests.

Yes. 1935 Hotel & Apartments supplies standard city bikes and electric mountain bikes free of charge so guests can explore Roses at their own pace.

Yes. The gym at Hotel Spa Terraza can be accessed at any time using your room key card.

Yes. Over Easter the hotel hosts live music, such as the Folie de Luxe jazz concert on Saturday, 4 April at 9:30 pm and a musical vermouth with Wilma’s on Sunday, 5 April at noon; both events are open to guests and external visitors.

The spa and sauna at 1935 Hotel & Apartments are open daily from 8:30 a.m. to 9:30 p.m. Access requires a prior reservation.

During summer the pool is open from 9:00 a.m. to 7:30 p.m., while in winter it operates from 9:00 a.m. to 6:00 p.m.

Yes. 1935 Hotel & Apartments supplies pool towels on a loan basis for guest convenience.

Yes. A dedicated, secure bicycle storage area is located in the covered garage; simply request special entry at reception to access it.

Hotel Spa Terraza offers outdoor spaces and an enclosed garage for €20 per night, bookable in advance.

Yes. Guests enjoy complimentary loungers and towels at the Beach Club to relax by the Mediterranean Sea.

Yes. The hotel is fully adapted, offering wheelchair-accessible rooms and other facilities designed for guests with reduced mobility.

The bar operates from 8:00 a.m. to 10:00 p.m. and serves both the garden terrace and pool area (drinks by the pool are served in plastic cups for safety).

Yes. The panoramic spa provides tailored services for groups and special occasions, creating a shared relaxation experience for friends, families, or colleagues.

Yes. All spa services can be customized; simply inform the team before confirming your booking and they will outline the available options and corresponding rates.

The spa recommends arriving 15 minutes before your scheduled treatment so you have enough time to get ready and start your session relaxed.

Yes. Hotel Spa Terraza features a heated pool that guests can enjoy as part of the on-site wellness facilities.

Yes. The hotel provides both standard city bikes and electric mountain bikes free of charge so guests can explore Roses and its surroundings.

Yes. The hotel includes fully equipped meeting rooms and dedicated MICE (Meetings, Incentives, Conferences, and Exhibitions) services to support business events and professional gatherings.

Yes. A 60-minute Private Spa option is available that grants exclusive access to the spa, including a glass of cava and a fruit skewer, for €75 per person (minimum two guests, advance appointment required).

Restaurant Norat is open on Fridays and Saturdays, as well as on designated special days. To book, call +34 972 25 61 54 or email info@hotelterraza.com.

The meeting room at 1935 Hotel & Apartments is a bright, modern space that accommodates up to 30 people in Imperial or Cocktail setup and 20 people in Classroom setup. Complimentary Wi-Fi, projector, coffee service, and optional catering are offered.

Yes. 1935 Hotel & Apartments has private garage spaces located on-site. The price is €20 per night and advance reservation is required.

Guests arriving in electric cars can use either a universal charger or a dedicated TESLA charger installed in the hotel’s outdoor parking area.

You can reach Hotel Spa Terraza by phone at +34 972 25 61 54 or by email at info@hotelterraza.com. The team will be happy to assist with reservations, spa inquiries, or special requests.

For questions or bookings, call +34 972 45 99 60 or write to info@hotel1935.com. The reception staff can help with room availability, event planning, and other guest needs.

Spa Terraza can be contacted by phone at +34 972 45 99 30 or via email at spa@hotelterraza.com for treatment reservations, private spa sessions, and general spa information.

Salatà Mar Apartments provide one covered garage space per apartment, Santa María Apartments include one space per unit in a communal outdoor lot, Almadrava Apartment offers one outdoor parking space, and Apartments Figueres have indoor garage places that must be reserved in advance and are subject to a fee. Please note that none of these spaces are suitable for large vehicles.

Each Terraza Apartment features a satellite plasma TV, fully equipped American-style kitchen, full bathroom with shower, washing machine, heating and cooling via heat pump, Wi-Fi, and bed linen and bath towels with a weekly change.

Yes. Baby cots can be supplied in all Terraza Apartments on request and are subject to availability; please mention the need for a cot when making your reservation.

Yes. 1935 Hotel & Apartments is designated as an adults-only hotel and therefore does not provide baby cots or accept child guests.

Junior Suites measure 45 m² and include a convertible sofa bed, air conditioning, heating, satellite TV, free Wi-Fi, minibar with daily complimentary water, Nespresso coffee machine, kettle, safe, and a full bathroom with bathtub, hairdryer, and bathrobe. Each suite also offers two private balconies with side views of Roses Bay and Puig-Rom Mountain.

No. Hotel Spa Terraza is a non-smoking hotel; smoking is prohibited in all rooms and common areas.

Yes. The hotel provides free Wi-Fi throughout the property as well as an Internet access point in the lounge.

Yes. 1935 Hotel & Apartments is fully accessible throughout all common areas and is served by an elevator that connects every floor, ensuring comfort for guests with reduced mobility.

Room service is available every day from 6:00 p.m. to 9:30 p.m., with an estimated delivery time of about 30 minutes.

Hotel guests should wear swimwear; the spa provides a bathrobe, slippers, towel, and personal-care amenities. External clients must bring swimwear but receive the same complimentary spa kit and have access to lockers in the changing rooms.

Yes. The hotel offers an intimate one-hour private spa session featuring a Jacuzzi and garden sauna, ideal for couples seeking exclusive relaxation; advance reservation is required.

The Apartments Figueres are fully accessible and served by an elevator. Salatà Mar apartments also have lift access, although the bathroom doors are slightly narrow. In contrast, the Santa Maria and Almadrava units can only be reached by stairs. Please confirm your specific accessibility needs with the team before booking.

Yes. Inside the secure bicycle garage, 1935 Hotel & Apartments supplies basic tools so guests can handle small adjustments or repairs to their own or the complimentary bikes.

Superior Sea View rooms measure 25 m² and come with either a double bed or two singles, air-conditioning, heating, satellite TV, telephone, and complimentary Wi-Fi. Each room features a Nespresso coffee machine, kettle with infusions, minibar with daily complimentary bottled water, safe, and a full bathroom stocked with bathrobe and hairdryer. A private 7 m² terrace lets you enjoy front-row Mediterranean views.

Restaurant Bim's bases its menu on fresh, seasonal ingredients sourced locally. The kitchen emphasizes balanced, flavorful dishes that respect each product’s natural quality, combining craftsmanship with Mediterranean simplicity.

The Terraza Experience is a programme of personalised activities and services created by the Terraza Hotels team to make each stay truly memorable. It can be requested by any guest and is available at both Hotel Spa Terraza and 1935 Hotel & Apartments.

Hotel Spa Terraza in Roses offers fully equipped meeting rooms with dedicated MICE services, while 1935 Hotel & Apartments provides a bright, modern event room that can host up to 30 people in various layouts.

Terraza Group has been welcoming guests for about 90 years, keeping alive a family hospitality legacy that began in Roses on the Costa Brava.

The group traces its origins to Mr. Honorat Gotanegra, whose visionary seaside hotel in Roses laid the foundation for today’s Terraza Hotels collection.

Terraza Group’s mission is to create memorable stories by blending exceptional hospitality with overall well-being, while embracing environmental responsibility, local sourcing, and collaboration with community partners.

Yes. The meeting room at 1935 Hotel & Apartments offers optional catering, allowing organisers to add food and beverage service to their gathering upon request.

No. According to the parking information for all Terraza Apartments complexes, none of the available spaces can accommodate large vehicles.

Yes. Hotel Spa Terraza offers a complimentary towel-loan service for guests using the pool or enjoying the Beach Club.

No. Although pets are welcome in the hotel rooms and most common areas, they are not permitted inside the hotel’s restaurants.

Yes. Access to the spa and sauna at 1935 Hotel & Apartments is by prior reservation, which can be arranged through the reception desk.

Yes. Secure lockers are provided in the spa’s changing rooms so guests can safely store their belongings during treatments or the water circuit.

Yes. Every Terraza Apartment features a heat-pump system that supplies both air-conditioning and heating to ensure year-round comfort.

The 50 m² Suite offers a bedroom with a king-size bed, a separate living room with its own TV, air-conditioning and heating, satellite TV, free Wi-Fi, a Nespresso coffee machine, kettle with infusions, daily-replenished minibar water, safe, bathrobe, and hairdryer. It provides two bathrooms (one with bathtub, one with shower) and 10 m² of outdoor space split between a furnished terrace overlooking Roses Bay and a balcony facing Puig-Rom Mountain.

Covering 58 m², the Superior Suite features two separate zones—a king-bed bedroom and a door-separated living room—plus air-conditioning, heating, satellite TV, free Wi-Fi, Nespresso machine, kettle, daily complimentary minibar water, safe, bathrobe, and hairdryer. Guests enjoy two bathrooms (bathtub and shower) and 15 m² of outdoor space divided between a sea-view terrace and a balcony with panoramic views of Puig-Rom Mountain.

The newly built Portal de la Mercè Apartment (80 m²) accommodates up to four guests in two double bedrooms that can be set with king or twin beds. It includes a fully equipped kitchen with Nespresso machine, weekly linen service, air-conditioning, heating, Wi-Fi, digital TV, an 8 m² private terrace, and access to a 46 m² patio with a pool shared with only one other apartment. A private garage for cars and bicycles and elevator or stair access are also provided.

No. Pets are not permitted in the Portal de la Mercè Apartments.

Yes. Guests can use a 46 m² patio that features a pool shared with only one other apartment, providing convenient semi-private swimming access.

Guests staying in Castelló d'Empúries, Roses, or Figueres can join the 353-km circular, cross-border Pirinexus cycling route, which links Spain and France and includes an additional 175 km of complementary itineraries. Nearly half of the trail follows greenways, with the rest on rural paths and low-traffic roads, making it suitable for cyclists of all levels.

Yes. Aquabrava, the largest water park on the Costa Brava, is located in Roses and offers a wide range of slides and pools ideal for a refreshing family experience close to Terraza Hotels properties.

You can explore the seaside Ruins of Empúries, where well-preserved Greco-Roman remains let visitors relive centuries of history within an easy excursion distance of the Terraza Hotels locations.

The Aiguamolls de l'Empordà Natural Park, situated near Roses and Castelló d'Empúries, offers protected wetlands with walking and cycling routes through rice fields and diverse landscapes, perfect for bird-watching and nature exploration.

For visitors who are not staying at the hotel, entry to the panoramic spa’s water circuit costs €30 per person per hour, subject to prior reservation.

After the first complimentary visit (for bookings made on the official website), each extra hour in the water circuit is priced at €15 per person, with advance booking required.

Check-in is available from 4:00 PM and check-out must be completed by 10:00 AM.

Yes. The accommodation offers a private garage suitable for cars and bicycles, and guests can reach the apartment by elevator or stairs.

The Hotel Spa Terraza website complies with the EU General Data Protection Regulation (GDPR). Personal data are used solely to manage inquiries, provide requested services or products, and send authorised commercial communications. Technical and organisational safeguards prevent loss, misuse, alteration, or unauthorised access, and your information is not transferred to third parties. You may withdraw consent or exercise your rights of access, rectification, cancellation, and opposition at any time.

Arriving late will shorten the duration of your treatment because the session must still finish at the originally scheduled time so the next guest can be accommodated.

The spa advises pregnant women and people with high blood pressure, heart conditions, or those under the influence of stimulants or relaxants not to use the hydrotherapy circuit.

The apartment accommodates a maximum of four people, including children and babies.

Check-in for the Roses apartments runs from 4:00 PM to 9:00 PM, while Figueres apartments accept arrivals from 4:00 PM to 7:00 PM. Check-out for all Terraza Apartments is required by 10:00 AM.

Yes. Guests at the Roses apartments may leave their luggage at the reception of 1935 Hotel & Apartments, where apartment check-in is handled. Luggage storage is not offered for Figueres apartments because they have no reception desk.

Yes. Pets are permitted exclusively in the Santa María apartments in Roses, and there is no extra charge for them.

The private spa offers a Jacuzzi, a garden sauna, and a heated pool, providing guests with an intimate wellness area that can be reserved in advance.

Bed linen and bath towels are provided in every Terraza Apartment and are refreshed once a week.

Hotel Spa Terraza features two on-site restaurants. Restaurant Norat is open on Fridays, Saturdays, and special designated days with reservations handled by phone or email, while Restaurant Bim's presents a menu rooted in fresh, seasonal Mediterranean ingredients that highlight local produce.

Yes. Hotel Spa Terraza offers room service, allowing guests to enjoy meals and beverages in the comfort of their rooms.

Each guest receives a bathrobe, slippers, towel, and personal-care amenities to use during their visit to the spa.

Yes. The bar serves both the garden terrace and the pool area, delivering drinks in plastic cups for poolside safety.

Yes. The hotel features a meeting room with an integrated sound system and dedicated MICE assistance to support business gatherings and events.